Fix issues with your society

Utilise this page to help understand and fix issues with your order.

Fix shipping bug

If there are problems with the shipment of your order, use the tips below to help.

Delayed orders

Why orders get delayed

  • Payment bug
  • Wrong or incomplete shipping address
  • Harsh weather conditions
  • Inventory issues
  • Delivery carrier delays

Tip: If yous paid for expedited shipping and your order arrives late, y'all go a refund of the shipping fees for any delayed office of the shipment. When you take multiple shipments in your lodge, the total shipping fee is carve up across the shipments. If at that place's a delayed shipment, y'all get the shipping fee for that function of the shipment refunded.

Find your updated delivery date

  1. On your computer, go to your "Society History" page.
  2. Check your new delivery date.

Rails your delayed gild

Of import: If tracking ID is available in your expanse, you tin rail your order.

  1. On your computer, go to either:
    • Your "Order History" page or
    • The e-mail that says your club shipped.
  2. Check the tracking link of the commitment carrier.

Cancel your order

  1. On your computer, go to your "Social club History" page.
  2. Find the society to cancel.
  3. Click Cancel order. If the "Cancel club" button is missing, it'south besides late to cancel.

Canceled orders

Why orders become canceled

  • Payment issues
  • Bad shipping address
  • Long delays
  • End of life or end of auction items
  • Orders shipped to unsupported countries or regions, Post Function boxes, or military addresses

Tip: If in that location's a cancellation, since the guild stays in the warehouse, y'all don't become charged. As well, funds put on hold render to you.

Fix a canceled order

If there'due south a payment or accost issue, correct the problem and try to order once again.

Note: If you placed an lodge as a guest without signing into your Google account and your order failed due to a payment outcome, your order will exist canceled and you'll need to make some other purchase.

For more details, check the Google Store Sales Terms.

Damaged on inflow or other bug

If your order is damaged or at that place's another problem:

  1. Take photos of the detail or box.
  2. On your computer, contact Google Back up. Be ready to share the photos.

Didn't receive package

If you become an email that confirms your delivery, just you don't receive the package, you lot can:

  • Check the tracking page on the delivery carrier website: Make certain that the tracking page says "Delivered." You tin can find the tracking number on the electronic mail that says your order shipped or on your "Social club History" page.
  • Check that the aircraft address is correct: You lot can detect the aircraft accost in the emails y'all receive almost your gild or on the "Lodge details" page. Get to your "Lodge details" page through your "Order History" page.
  • Check the nearby area: You tin likewise check with neighbors.
  • Wait upwardly to 48 hours: After the tracking website says "Delivered," you can wait to permit for unexpected delays. To bank check the status, contact the delivery carrier directly.

If your gild is nevertheless missing, contact Google Support.

Undeliverable or incomplete aircraft address

Undeliverable address

If your shipping address is undeliverable, your order gets canceled. Then you lot receive an electronic mail that says your info isn't valid.

Incomplete aircraft address

If your aircraft accost is incomplete, you tin:

  • Update your address on your "Order details" page: Update at near an 60 minutes after you place the order.
  • Alter your accost with Google Support: If it's too late to update your address, the agent can ask you to cancel the society and place a new i. You can also contact the delivery carrier to hold the bundle for pickup.

If these options don't piece of work, the delivery carrier may return the package. To get a refund, contact Google Support.

Prepare payment issues

If your carte gets declined, yous tin update your payment info within 7 days.

Update your info through email

In your notification email, click Fix payment method. If yous receive an error message, make sure you lot sign in from the same electronic mail account.

Update your info with Google Pay

  1. On your estimator, sign in to Google Pay. Be sure to use the same email account.
  2. In the activity tab, observe the order ID.
  3. On the order, click Set payment method.
  4. In the new window, alter your info.

Learn more well-nigh what to exercise if yous permanently airtight your payments profile.

Check if your bill of fare is accustomed

To check if your update is successful:

  1. Wait for one or ii hours.
  2. On your estimator, sign in to Google Pay.
  3. Check if the "Fix payment method" button shows upwardly. If it'southward there, endeavor to update the payment info over again.

If you try to update once more and it doesn't work:

  • Make sure the billing address matches the one on your payment card: Learn more than about how to change your home or billing address.
  • Check that your payment method info is right: Learn more about how to edit your payment method.
  • Try a new menu: Effort to update to a different card with the "Fix payment method" button.

Important: If the payment doesn't work, the order cancels after vii days. In that case, identify a new order.

Why cards get declined

Your carte can get declined for many reasons:

  • Fault with the card number: Enter your card number again.
  • Expired credit card: If your bill of fare isn't expired, brand sure to enter the right date.
  • Mistake with the security code: Double-check the code and enter it again.

If you detect an issue with the card details, update your card information.

If your billing address doesn't match the ane at your banking company, check that your Google Pay billing address matches the one on file. Acquire how to change your billing accost.

If you still can't go your card to work, contact your card provider.

Manage error messages

If y'all tin can't complete your purchase considering of an error bulletin, try these steps before you contact us.

"Your transaction can't exist completed"

If you lot're asked to provide more info after you get this message, follow the on-screen instructions. Otherwise, effort these actions:

  • Use a dissimilar payment method.
  • Bank check whether the billing address for your payment method matches the address in your Google Pay settings. If they don't match, update your address on Google Pay. So try once again.
  • If you use invitee checkout, sign in to your Google Account. If you don't have i, create an business relationship start.
  • If yous pay with a credit bill of fare, contact your banking concern or financial institution about this transaction.

"Unable to consummate transaction: expired bill of fare"

"Unable to complete the transaction. Please utilise another course of payment."

Important: These steps also use when y'all get the error bulletin: "Your payment didn't go through. Delight try a different payment method or try over again later on."

Step 1: Check if your bill of fare is upward to engagement

  1. If it isn't, update your payment method.
  2. Effort to order again.

Step 2: Bank check your payment account

  1. Cheque if at that place'south plenty money in your account.
  2. If there'southward still problems, contact your bank nigh your business relationship.
  3. Try to society again with a unlike payment method.

"Your payment was declined due to an issue with your account"

Yous can become this message because in that location's a suspicious buy in your business relationship. You can also get this bulletin because we need more info to:

  • Protect your account against fraud
  • (Eu residents) Comply with Eu police force

To fix the issue:

  1. On your computer, go to Google Pay.
  2. Act on any alerts or requests. Before you society, brand sure to verify your identity.
  3. Make sure your name, address, and payment info are up to engagement.

"Unable to process payment: depression carte balance"

Check your account residual or contact your banking company.

"This transaction couldn't exist completed. Contact your Google Workspace administrator to gear up it"

If you get this error, so your company or school gear up your account. To set this issue, contact your Google Workspace administrator.

Tip: If yous're an administrator, learn how to fix the billing issue.

Find your ambassador

Your ambassador can be:

  • Someone in your IT department or Help desk-bound at a company or school
  • The person who manages your email or website
  • The person who gave yous your username

Ineligible or unavailable payment card

Card is unavailable & needs verification

If your card is unavailable and the message says "verify on pay.google.com," or "verify in your Google Account'south payment methods," your card is reported every bit stolen. Before you apply the bill of fare over again, you must verify it:

  1. On your reckoner, go to Google Pay.
  2. Sign in to your account:
    • If you have multiple accounts: Sign in to the account with the unavailable card.
    • If you don't use Google Pay: Go to your account's "Payment methods" page.
  3. Click Payment methods.
  4. Side by side to the card that says "Verification needed," click Verify and then Get code.
  5. Notice the verification lawmaking. The lawmaking is the last vi digits of the temporary agree called "GOOGLE" on your card statement. The concur is less than $1.95 USD. You may get the lawmaking right away, but sometimes information technology can accept up to seven days.
  6. Return to your business relationship.
  7. Enter the verification code.

Carte is unavailable & ineligible

If your card is unavailable and you go a message that your card is ineligible, try to order with a dissimilar card.

If the card yous want to use isn't listed, follow the instructions on the screen to add a new card.

Related resources

Nearly your purchase:

  • Return a device for a refund
  • Repairs, replacements & warranties
  • Trade in your old phone
  • Asking a price friction match
  • Pay for your Google Store buy over time (Financing)

More than from Google Store:

  • Get Preferred Intendance from the Google Store
  • Nest Cameras and Doorbell setup and installation
  • Purchase and manage Nest Enlightened
  • Visit the Google retail shop in person

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